Refund & Cancellation Policy

Effective date: September 29, 2026

This policy explains how Canonica Labs LLC handles cancellations and refunds. If your statement of work (SOW) sets different terms, the SOW applies.

Discovery calls and proposals

Discovery calls and proposals are free. You pay nothing until you approve an SOW.

Fixed-price projects

• Before a milestone starts: if you cancel before work on a paid milestone begins, we refund that payment in full.
• During a milestone: if you cancel while a milestone is in progress, we refund the part of that payment that covers work not yet performed, and deliver the work completed so far.
• Completed milestones: payments for milestones that have been delivered and accepted are non-refundable.

Hourly work

Hourly work is billed only for hours already worked, and those hours are non-refundable. If you prepaid hours that have not been used, we refund them in full.

Hosting and maintenance plans

You can cancel a monthly plan at any time by email. Cancellation takes effect at the end of the current billing month, and you will not be charged again. We do not refund partial months.

If something is not right

If a deliverable does not meet the SOW, tell us within 30 days of delivery and we will fix it at no additional cost. If we cannot fix it, we will refund the payment for that deliverable.

How to request a refund or cancel

Email hello@canon-map.org with your name, company, and invoice number. We reply within 2 business days. Approved refunds are sent back to the original payment method within 10 business days.

If you have a question about a charge, please contact us before disputing it with your bank or card issuer. We can usually resolve it quickly.